Apple quietly launches Mac Pro (Late 2013) Repair Program for graphics card/vide

Apple is launching a new Mac Pro Repair Extension Program to address complaints of video related issues with select models of its latest high-end desktop offering, 9to5Mac has learned. We obtained the notice (pictured below) that Apple this week sent out to its authorized service providers detailing the new program and those eligible for repairs or replacements. 

In the notice, Apple notes that Mac Pros manufactured between February 8, 2015 and April 11, 2015 are eligible for repairs due to issues with the machine’s graphics cards that “may cause distorted video, no video, system instability, freezing, restarts, shut downs, or may prevent system start up.” 

Apple goes into a bit more detail about the symptoms eligible for repair:

  • Distorted or scrambled video on the external display
  • No video on the external display even though the computer is on
  • Computer freezes or restarts unexpectedly 
  • Computer will not start up 

Apple has instructed staff and authorized service providers to fix eligible Mac Pros showing signs of graphics issues at no charge to the customer. The repair will consist of Apple swapping out the graphics card and on average will take 3-5 days.

And here’s a look at Apple’s internal notice to employees and service providers:

Screen Shot 2016-02-06 at 12.01.34 PM

Apple hasn’t publicly announced the program, and it’s unclear if it might do so at a later point or leave it to retail staff and authorized service providers to inform customers on a case by case basis. A search on Apple’s support forums does show lengthy threads with a number of users complaining of similar problems with the Mac Pro including both machines that fall within Apple’s guidelines for eligibility and some that don’t.

While this is the first repair program launched for the Mac Pro (Late 2013), Apple in February of last year launched a repair extension program for MacBook Pros manufactured between 2011 and 2013 due to similar graphics related issues.

DUNE Aluminium Circular PC Case Inspired By The Apple Mac Pro From $129

DUNE Circular PC Case-2

PC users that like the design of the new Apple Mac Pro computer, may be interested in a new circular PC case which has been created by Alexander Gomez and been ‘heavily inspired’ by Apple’s circular computer casedesign.

The DUNE case is constructed from aluminium and provides a way of building your very own custom PC using small form factor hardware such as mini-ITX components, solid state disks (SSD) and mini graphics cards.

DUNE Circular PC Case

Watch the video below to learn more about the design and cooling feature of the new DUNE PC case that is sure to attact a little attention from Apple due to its similarities with the Apple Mac Pro design.

DUNE Circular PC Case

The DUNE PC case project is currently over on the Kickstarter crowd funding website looking to raise $130,000 in pledges to make the jump from concept to production. So if you think the DUNE case is something your PC could benefit from, visit the Kickstarter website now to make a pledge and help DUNE become a reality with pledges starting from just $129.

OWC Announces First 1TB and 2TB SSD Upgrades for 2013 Mac Pro.

Other World Computing (OWC) today announced new 1TB and 2TB Aura SSD upgrades designed for the Mac Pro, offering Mac Pro owners a way to upgrade the storage in their machines without needing to purchase upgrades directly from Apple.

Apple’s 1TB upgrade option costs $800 over the base 256GB SSD option, and while OWC’s 1TB upgrade option is priced slightly higher at $899, it gives users an option to convert their existing SSD into an external USB 3.0 drive.

Apple offers a maximum of 1TB of storage, so OWC’s 2TB solution, priced at $1,479, is a good solution for users who are looking for additional storage for their Mac Pros. The 2TB option also comes with a kit for converting an existing SSD into an external USB 3.0 drive.

The kits, which are available for pre-order, come equipped with the tools needed for a do-it-yourself storage upgrade, a step-by-step installation video, and tech support provided by OWC. The kits are expected to ship in two to three weeks.

Twelve South announces the BookArc Stand for Mac Pro.

Twelve South BookArc Stand for Mac Pro
Mac Pro owners now have another choice at how to position their beautiful cylindrical powerhouse on a desktop. Twelve South today announced the BookArc Stand for Mac Pro (US$59.99), a shiny little chrome-plated rack onto which you gently place your computer on its side.

What’s nice about the design is that by placing the Mac Pro on its side, it takes up only 7.5 inches of vertical space rather than 14 inches when it is placed upright. That means that you can place the Mac Pro inside a studio rack if you want, getting it out of the way, yet cradling it securely atop other gear.

The BookArc Stand for Mac Pro joins Twelve South’s other useful and stylish stands for the MacBook Pro, MacBook Air, and iPad. It’s available immediately, and I’m sure that any of your friends or co-workers who own Mac Pros would appreciate a BookArc Stand for the holidays.

Apples New Mac Pro Finally Ships Within 24 Hours.

It’s been over six months since Apple’s new Mac Pro debuted, and the $3,000 and $4,000 base models of Apple’s powerhouse are finally shipping within 24 hours of ordering. Since its late-December 2013 premiere, the top-of-the-line Mac has been in short supply.


Buyers who couldn’t get their orders in during the first few hours of Mac Pro availability back in December were faced with weeks-long waits for their new precious. Some buyers reported waits of over a month before receiving delivery.

The shorter wait times for the base quad and six-core configurations appeared in Apple’s online store early Wednesday.

The Mac Pro is the first “Assembled in the USA” computer from Apple in over a decade. It is assembled in a new factory in Texas that is jointly operated with Flextronics.

Source: MacTrast.

Bling out your Mac Pro.

News roundup

Are you ready for a gold Mac Pro? According to ZDNet, Alchaemy is ready to go with its options to bling out your already expensive Mac tower. The options range from $749 for a chrome finish, $999 for black diamond plating and $1,499 for a 24-karat gold finish. Or, if you want to merely change the color of the Mac Pro, you can pick one of 15 standard colors for $349 or custom coloring for $699. Steve Sande took a look at Alchaemy a couple weeks ago.

No, Mac Pro delivery dates aren’t ‘deteriorating’.

No, Mac Pro delivery dates aren't 'deteriorating'

Earlier today French Mac news site MacGeneration reported that international Apple store sites showed April as the estimated ship date of the new Mac Pro (that April time frame is now in the US Apple store). That’s being reported elsewhere as a “deterioration” of the Mac Pro’s delivery schedule. But before you panic, consider this: The backlog of Mac Pros really hasn’t changed that much.

The Mac Pro only began shipping (in limited quantities) at the end of December, and almost immediately Apple developed a significant backlog. Demand for the new machine has been high, and it’s understandable: The Mac Pro, with up to 12-core processor and mighty workstation-class dual GPUs, distinguishes itself from other Macs for certain types of content creation and computational work. What’s more, its predecessor was put on ice early in 2013, so there’s a backlog of Mac customers who have been waiting for a new high-end desktop.

Also, the Mac Pro is being assembled in the US; it isn’t being put together in China like most Apple products. So far, there’s only one assembly line producing the Mac Pro. Apple – and its US manufacturing partner for the Mac Pro, Flextronics – simply don’t have the scalability of a huge business like Foxconn, which employs more thanone million people (by contrast, Flextronics has about 900 people on its payroll, with plans to hire hundreds more in the coming months).

So it’s little surprise the backlog isn’t dropping. When iPhone 5s demand outstrips Apple’s supply, it’s not a big deal for Foxconn to put thousands of extra workers on assembly lines literally overnight to increase output.

But back to basic arithmetic to conclude: Apple has been averaging about a six week backlog for the Mac Pro for a while (some folks have waited up to two months). As of today, April is about seven weeks away. And don’t forget, February is a short month. So if Mac Pro delivery estimates have slipped, it’s only been by a few days, not by an entire month – what’s more, it’s in the ballpark of where it’s been since the Mac Pro began shipping.

Certainly nothing to panic about.

Source: iMore.